Customer Service DNA: Building Blocks that Drive Customer Loyalty by Curtis Hill, Erik Alberts, and Richard Godfrey

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Customer Service DNA: Building Blocks that Drive Customer Loyalty

by Curtis Hill, Erik Alberts, and Richard Godfrey

Purchase Now: Amazon | Books & Things



“Just as DNA is the foundational building block of all human bodies, customer service is the foundation of any growing and evolving organization.”

Curtis Hill, Erik Alberts, and Richard Godfrey have spent years working in and with Fortune 500 companies like Cisco and Hewlett-Packard to create award-winning customer service experiences.

Their expertise will sharpen your competitive edge by teaching you how to

  • Build on your established relationships and attract new customers.
  • Keep your existing customers excited about your business.
  • Leverage your networks for greater and more profitable growth.
  • Develop a flexible and scalable approach to customer service.
  • Approach service as an ongoing relationship, rather than a one-time transaction.

Start growing your customer service skills today, and watch your company succeed. Once you establish stellar customer service as your business’s foundational building block, there’s no limit to what you can achieve.

About the Authors:

Curtis Hill is an active speaker and has led and developed teams for Fortune 500 companies. He brings with him more than twenty-five years of professional experience in business, teaching, mentoring, project leadership, customer service, and management. He leverages customer service and organizational change as key factors in building industry-leading support teams that create growth and results for companies.

Erik Alberts is an executive and a speaker. He works with customers around the globe and leverages the best of his financial supply chain and operational experience to drive impactful business transformations.

Richard Godfrey is a cofounder and partner in the Galileo Initiative, a leadership consultancy. He has written a number of books on topics as diverse as American history, leadership, communications, effective parenting, customer service, and organizational effectiveness. His passion lies in connecting business theory to reality in ways that grow productivity and profitability.


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